EyesOnline respect the privacy of their clients and customers. All reasonable measures will be made to keep clients' and customers' personal details confidential. Credit card details are not kept on file.
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WHAT ARE CATARACTS?
Cataracts are a normal part of the aging process. The lens inside the eye is quite clear in young people. As you age, the lens becomes cloudy and starts to obstruct your vision. People often complain of looking through a dirty window or that their glasses always seem dirty even when they are clear. If the cataracts get bad enough they can be removed by surgery and a new clear lens inserted.
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WHAT IS GLAUCOMA?
Glaucoma is an eye disease that tends to run in families. The most common form is a chronic increase in eye pressure that reduces your side vision. Early detection is the key to effective treatment. There are no obvious symptoms to glaucoma so we advise all patients over 40 years old to have a regular eye test including a glaucoma test every two years.
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WHY DO I HAVE TO GET MY EYES CHECKED IF I HAVE DIABETES?
Diabetes is a disease that can affect the small blood vessels at the back of the eye. It can cause the vessels to bleed and fluid to leak out. This can lead to permanent and irreversible loss of vision. If you have diabetes, you need to have regular eye checks to determine if these changes are happening in your eyes.
You should expect that we would use drops to dilate your pupils so that the retina and blood vessels can be inspected in detail. If there is a problem, your optometrist can refer you to an eye specialist for further assessment.
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WILL WEARING GLASSES MAKE MY EYES WORSE?
No. It is a common myth that wearing glasses will make your eyes worse. This is not the case. Glasses are designed to support the eyes while allowing them to continue to focus to the best of their ability. In some cases, glasses can actually make your eyes better.
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I HAVE A SPOT LIKE A SPIDERWEB OR SPEC IN MY VISION. WHAT DO I DO?
Spots or spider webs in your vision can be caused by a number of things. In most cases theses spots are quite harmless but some can be the warning signs of a serious problem. It is best to get it checked by your optometrist at your earliest possible convenience.
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I AM SEEING FLASHES OF LIGHT IN THE VISION OF ONE EYE. WHAT SHOULD I DO?
Flashes of light in your vision may be an indication of a problem at the back of the eye. It needs to be checked as soon as possible by your eye-care practitioner. I would regard any sudden change in the functioning of the eyes, (of one eye in particular) as suspicious until proven otherwise. See your optometrist or ophthalmologist as soon as possible.
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IS YOUR WEB SITE SECURE FOR PAYING BY CREDIT CARD?
Yes, the credit card payment system is secure. We are so confident of this that we undertake to pay the first $50.00 liability the bank places upon you should your credit card number become stolen in a transaction on our site.
We have never had to invoke this action in the 8 years our site has been operating.
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HOW DO I ORDER MY CONTACT LENSES THROUGH YOUR SITE?
YES, YOU CAN CLAIM YOUR PURCHASE THROUGH YOUR HEALTH FUND.
(All necessary item numbers are automatically supplied with all orders).
Fax us your Contact Lens prescription on 07 3392 6799.
Find the brand you use and add them to your shopping trolley. If you are an existing patient of ours, tick the appropriate box and we will fill your order according to your latest prescription.
If you are not already a patient of ours, we will need you to fax us your current prescription on 07 33926799.
After you have:
- Nominated the number of boxes you require of your contact lens brand
- Clicked on "view trolley" and then clicked on "order".
Your existing optometrist's name and place of practice is needed for verification of your prescription by our staff.
You can claim on your purchase through your health fund if you are covered for ancillary benefits. The appropriate item numbers are automatically printed on your receipt.
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CAN I CLAIM MY PURCHASE THROUGH MY HEALTH FUND IF I HAVE ANCILIARY COVER?
Absolutely. All item numbers for the claiming of your health fund's benefits are automatically included on your receipt.
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WHAT FREIGHT CHARGES WILL APPLY TO MY ORDER?
There are NO freight charges applied to orders sent within Australia when the order total is $115.00 or more (unless you are selecting to have your order Express Posted and not our standard Australian post service).
Order another box or 2 if you are just under. Otherwise, minimum postage is $9.90 and is applied to all orders under the total amount of $115.00. For a more detailed idea of overseas postage charges, refer to the link
Freight Charges which can be found on the home page.
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HOW CAN I REGISTER FOR A USER-NAME AND PASSWORD AND WHAT ARE THE BENEFITS?
It is a good idea to register for a user-name and password using the link at the
home page.
The main benefit is that you will not have to enter your details each time you purchase articles with your credit card at our secure ordering site. (When you enter the "orders" section, you will note the small lock that appears at the bottom corner of your browser confirming you are in a secure site.
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HOW CAN I PAY FOR MY ORDER?
We accept the following credit cards (Mastercard, Visa, Bankcard & American Express) for payment either directly entered when you place your order or you can advise the details by phone.
You can deposit payment directly into our bank account.
- Account Name: Radley Optical/Image Eyewear Pty Ltd
- BSB:638-060
- Account number: 12598240
- Institution: Hertiage Building Society
If you opt for direct debit, please allow an extra 3 days for delivery. (It take that long for the payments to appear in our account).
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FIRST TIME VISITOR GENERAL INFO
Welcome to eyesOnline, an online optical purchase and information site administered by Radley Optical/Image Eyewear Pty Ltd, Queensland, Australia. We invite you to peruse our products and services.
All prices are in AUD Australian dollars.
You are invited to subscribe to our monthly newsletter and I encourage you to register with EyesOnline as an "EyesOnline Member."
The main benefit is that you will not have to enter your details each time you purchase articles with your credit card at our secure ordering site. (When you enter the "orders" section, you will note the small lock that appears at the bottom corner of your browser confirming you are in a secure site.
There are NO freight charges on articles to be shipped within Australia for orders IN EXCESS OF $115.00 and orders will be processed swiftly by our friendly efficient staff and posted ASAP.
Orders of less than $115.00 will attract a postage and packaging fee. You can be confident your orders will be attended to promptly and we appreciate any feedback you may have regarding our web site or our products and service. We are easily contacted through the "Contact Us" section of this site, or through the normal post, phone or fax.
Please remember, with contact lens orders, we require your current prescription and Optometrist's details to be entered at the time you place your order. (for verification)
Please include any other relevant details such as colour, if ordering tinted lenses.
All sunglasses listed on this site have the available frame colours followed the available lens details. Please remember to include these with your order.
We hope you enjoy your online shopping experience and look forward to hearing from you soon.
